We've closed orders for the year. Our workshop is closed from 10 December 2021 - 10 January 2022.

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Shipping + Returns

CHRISTMAS ORDER DEADLINES - NOW CLOSED

With all our products are made to order and in small batch editions, each year we set a deadline for placing orders for pre-Christmas delivery.

Place your order before midnight 1 November 2021 for pre-Christmas delivery. 

 

LAST DAY TO ORDER 2021

Tuesday 16th November with orders shipping within two weeks of your order date, our final shipping day is Tuesday 30th November.

Please order early, and consider our two week made to order timeframe alongside the overloaded postal system and subsequent delays. Orders placed after 1st Nov are not guaranteed to arrive pre-Christmas.

 

ONLINE STORE CLOSURE

17th November 2021 - 10 January 2022

Our workshop will be closed throughout this time. All orders placed during this time will be made to order on our return within our two week timeframe, beginning on Monday 10th January 2022. If you have any queries about this, please reach out via our contact page.

 

CURRENT AUSTRALIA POST DELAYS

Updated 1st November 2021

We're seeing some long delays with delivery of our orders through Australia Post. We thank you for your patience. Please reach out if you have any queries, we're here to help as best we can. 

Please be bare in mind these delays when planning your Christmas shopping - best to order early! 

 

ORDER TIMEFRAMES

  • Our collections are made to order once you place your order with us.
    Please allow up to 2 weeks for your piece to be handmade in our workshop for you.
  • We're here to help as best we can - if you require a piece in a quicker timeframe, please get in touch before placing your order to see what is possible. 
 

SHIPPING & DELIVERY

  • All orders are packaged in our high quality branded boxes and carefully wrapped for shipping.
  • We offer both Australia Post regular and express shipping options, both sent with signature on delivery service. Express does not expedite your piece in the making queue. If selected, we simply send your order express post once it is completed within our Made To Order timeframe.
  • We are unable to specify individual delivery instructions to Australia Post and all orders require a signature at time of delivery. If no one is avaliable to sign, it will be carded to your local post office.
  • Please email us before placing your order if you require more information about how we ship our orders or to discuss other options. 
  • Once your order has been sent, you'll receive an email with your postage tracking details.  If you require a piece in a quicker timeframe, please get in touch before placing your order to see what is possible. 

 

RETURNS

Please choose carefully as we are unable to offer returns or exchanges for change of mind.
 
We finish each of our pieces to a high quality and pack them safely for postage, however in the unlikely event where a product ordered arrives in a damaged state, and it was fault from us, or has a manufacturing fault, a replacement, refund or repair will be offered. Please let us know straight away via hello@ferroforma.com.au, it is helpful to include a few images of the piece. We'll let you know how best to return it to us and we will organise the repair, replacement or refund for you. Please don't return items to us without first getting in touch - we want to make sure you send it to the correct postal address and know to look out for it so it safely received.
  
If you have any questions that aren't covered here, please get in touch and we'll do our best to help. You can also read our Frequently Asked Questions here.