All our work is handcrafted by us in our artisan metalsmithing workshop in Braidwood, Australia. We mostly work on a made to order model, however at times we have pieces available as ready to ship. This will always be detailed in the product description.
Made to order
Pieces will be ready for dispatch within 2 weeks
Ready to ship
Pieces will be dispatched within 3 working days
At times we offer our pieces on a pre-order basis. Pieces will be shipped on a set date, as detailed on the individual product description.
If you would like a piece for a particular date, please let us know prior to ordering at email@example.com and we will do our best to accommodate your needs.
Each piece is individually wrapped and packaged in our branded Ferro Forma boxes with a card detailing our brand story. We then wrap all parcels in brown paper wrap for discreet shipping. We don’t include receipts, only a packing list (with no prices) with our parcels so they are always ready for gifting.
We offer both Australia Post regular and express shipping options, both sent with signature on delivery service. Express does not expedite your piece in the making queue. If selected, we simply send your order express post once it is completed within our Made To Order timeframe.
Unfortunately we aren't able to specify individual delivery instructions to Australia Post and all orders require a signature at time of delivery. If no one is available to sign, it will be carded to your local post office.
Please email us before placing your order if you require more information about how we ship our orders or to discuss other options.
Once your order has been sent, you'll receive an email with your postage tracking details. If you require a piece in a quicker timeframe, please get in touch before placing your order to see what is possible.